Vatsal Shah
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Call Compliance Agent

Automates extraction, structuring, and logging of compliance data from call audio to support regulatory adherence.

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About Call Compliance Agent

The Call Compliance Agent converts call audio into structured, auditable data and automates extraction of key details such as disclaimers and consent. It is designed to reduce manual review effort, improve consistency, and generate reports to support internal audits. Suitable for industries with stringent regulations (e.g., healthcare and financial services).

Common Use Cases

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Healthcare Call Compliance

Assist in identifying elements relevant to healthcare privacy and security requirements during patient calls.

Financial Services Regulation

Support monitoring of advisory and sales calls for alignment with financial regulations and internal policies.

How to Build This Solution

Practical guide with tools, frameworks, and resources to build your own AI solution

1

Audio Processing Setup

Implement speech-to-text and telephony integrations.

Recommended Tools & Resources

OpenAI Whisper API
API

Speech-to-text API with support for multiple languages.

AssemblyAI
API

Transcription with features such as speaker diarization and custom vocabulary.

Twilio Voice
Integration

Telephony integration for call recording and streaming.

2

Compliance Rule Engine

Detect keywords, entities, and patterns relevant to compliance policies.

Recommended Tools & Resources

LangChain
Framework

Framework for LLM applications with prompt templates and tools.

spaCy
Library

NLP library for entity extraction and pattern matching.

OpenAI GPT-4
LLM

LLM for contextual analysis of call transcripts.

3

Reporting & Storage

Export structured data and configure secure storage and retention.

Recommended Tools & Resources

Google Sheets API
API

Export extracted fields to spreadsheets for tracking.

PostgreSQL
Database

Relational database to store records with audit fields.

AWS S3
Storage

Object storage for recordings and artifacts with lifecycle policies.

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