Vatsal Shah
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Customer Support Chatbot

Intelligent chatbot that automates customer support, answers queries from knowledge bases, and logs interactions for continuous improvement.

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About Customer Support Chatbot

An AI-powered chatbot that provides fast answers using your existing knowledge sources (e.g., SharePoint, Airtable, Notion). It delivers contextual responses and logs interactions for training and analytics. The system supports escalation to human agents and maintains conversation history for quality assurance.

Common Use Cases

See how businesses leverage AI agents to solve real-world challenges and drive results.

24/7 Customer Support

Provide answers to FAQs, product questions, and troubleshooting guides at any time, reducing repetitive tickets.

Employee Self-Service

Enable employees to quickly find HR, IT, and policy information without waiting on support queues.

Product Documentation Assistant

Help customers navigate documentation, locate features, and resolve common issues.

How to Build This Solution

Practical guide with tools, frameworks, and resources to build your own AI solution

1

Knowledge Base Integration

Index and prepare sources for semantic retrieval.

Recommended Tools & Resources

Pinecone
Database

Vector database for semantic search over documents.

LangChain Document Loaders
Library

Loaders for SharePoint, Confluence, Notion, and more.

OpenAI Embeddings
API

Text embeddings for retrieval and ranking.

2

Chatbot Development

Implement conversational logic, context management, and escalation paths.

Recommended Tools & Resources

LangGraph
Framework

Framework for stateful, multi-actor LLM apps.

Rasa
Framework

Open-source framework for conversational assistants.

Anthropic Claude
LLM

LLM for instruction following in customer service scenarios.

3

Deployment & Analytics

Launch channels and track key metrics for iteration.

Recommended Tools & Resources

Vercel AI SDK
Framework

Streaming interfaces for chat experiences.

Airtable
Database

Log Q&A for analytics and improvement.

Intercom / Zendesk
Integration

Integrations with customer support platforms.

Need Help Building Your Solution?

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